Privacy policy & booking terms.
Last updated September 14, 2026 · Speed Sudss Auto Care, 1841 E Hastings St, Vancouver, BC V5L 1T3
Booking terms
These terms apply when you book a detail online and pay a deposit.
- Deposit. A deposit of 20% of your estimate reserves your time. It comes off the final bill. The balance is due when the work is done, plus applicable tax.
- Rescheduling and cancellation. Reschedule or cancel at least 24 hours before your appointment by calling (672) 822-9696 or emailing speed.sudss@gmail.com. Your deposit moves to the new time or is refunded to the original card.
- Late changes and no-shows. With less than 24 hours’ notice, or if we cannot reach you or access the vehicle at the arranged time, the deposit is kept to cover the reserved time.
- Estimates. Online prices are estimates based on the vehicle size, package and extras you chose. Condition-related work is confirmed with you before it starts.
- Changes by the shop. If we need to move or cancel your appointment, we will contact you and your deposit is refunded in full or applied to a new time, your choice.
Privacy policy
Speed Sudss Auto Care (“we”) collects only the personal information needed to book and deliver your detail. We follow British Columbia’s Personal Information Protection Act and Canada’s PIPEDA.
What we collect
- Your name, email address and phone number when you book.
- Your service address when you choose mobile service or pickup and return.
- Your vehicle size, package, extras and appointment time.
- Payment confirmation from our payment processor. We never see or store your full card number.
When you visit the site, your approximate location (city level, estimated from your network address by our hosting provider) is used only to show whether mobile service reaches your area. It is not stored and is not linked to a booking.
How we use it
- To reserve your appointment, send confirmations and reminders, and contact you about your booking.
- To take your deposit and settle the final bill.
- To plan travel for mobile and pickup services.
- For bookkeeping and legal record-keeping.
We do not sell your information or use it for third-party advertising. Booking emails are transactional; we do not add you to a marketing list without asking.
Who we share it with
We use a small number of trusted service providers to process card payments, deliver booking emails, look up addresses for mobile and pickup services, and host the booking service. Each receives only the information it needs for that purpose and may not use it for anything else. Card details are entered in our payment provider’s secure form and never touch our own servers.
Some of these providers store data on servers in the United States, where it may be subject to local laws. We do not sell your information or use it for third-party advertising.
How long we keep it
Booking records are kept for as long as needed to deliver the service, handle deposits and refunds, and meet tax and record-keeping requirements. Expired booking holds that were never paid are removed automatically.
Your choices
You can ask to see, correct or delete the personal information we hold about you. Email speed.sudss@gmail.com or call (672) 822-9696. We will respond within 30 days. If you have a concern we cannot resolve, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Cookies and tracking
The website does not use advertising cookies or analytics trackers. A browser storage entry keeps your in-progress estimate and booking on this device so you can pick up where you left off.
Changes
If this policy changes, the date at the top of this page is updated. Material changes to booking terms apply to bookings made after the change.